skills and strategies
"Without a plan for your customer relationships you can only react. If you are only reacting you are not in control."
A practically focused series of modules that provide tried and tested support to those with the key responsibility of growing the size and / or profitability of existing customer accounts. Over one or two days participants are taken through a proven step by step Account Management methodology using the most up to date skills and techniques.
Individual training modules focus on the following core areas:
This suite of training programmes combines the best of psychology, behavioural science and skill to take the attendee to the next level of success. The modules support account managers in navigating through the account development and planning process to ensure that no opportunity to cross sell, build loyalty and grow revenue is lost.
To book or to discuss any of our seminars, please call
+44 207 1010 787
or email here.
Enquiries: firstname.lastname@example.org | +44-207-1010-787
To discuss an engagement with us, please contact:
Nigel Dickinson, Principal
email@example.com | +44 207 1010 787
David Gilgrist, Founder
firstname.lastname@example.org | +44 207 1010 787
Norman Jones, Consultant Director, Australia
email@example.com | +61-429-047-416
To request information about our services, please contact:
Viv Turner, Operations Manager, UK
firstname.lastname@example.org | +44-207-101-0787
Loris Lui, Client Services Manager, Hong Kong
email@example.com | +852-2191-1636
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