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Managing Client Relationships In a nutshell: By the end of this two-day seminar delegates will have a clear understanding of their strengths with respect to managing client relationships. They will be able to recognise the key steps in the influencing process and how to adapt their style to different individuals and situations. Delegates will be able to: * Identify and agree those characteristics that are developed by effective communicators * Understand different personalities and how to modify their approach when attempting to influence and negotiate * Analyse their own interpersonal behaviours and learn to modify them to achieve the desired results in different situations * Use effective influencing and assertiveness techniques to achieve success * Understand how to resolve conflict situations successfully * Clearly understand what clients are looking for and modify their approach to meet those needs * Strengthen their relationships with their new team colleagues. Methodology To help reinforce the learning from this seminar, we recommend that it is conducted over two separate days, one to three weeks apart. Participants will then be able to apply their actions from Day One and then return to build on their skills even further. They will also be able to discuss some of their successes & challenges that have occurred in the intervening period. The seminar uses a blend of informal lecture, questionnaires, practical exercises, group discussion and role play. It will be highly interactive in style and application. With six participants, emphasis will be placed on skill practice and feedback.
We will also use Behaviour Analysis (BA) to increase self awareness regarding the delegates own behaviour and its effect on others. BA defines and categorises verbal behaviours and therefore enables identification of the behaviours people use.
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